FAQ
About Our Products
Are your dog toys safe and non-toxic?
Yes, all our toys are made from safe, non-toxic materials. We ensure they meet standard safety regulations to keep your pets healthy and happy.
How do I choose the right toy for my dog?
Consider your dog’s size, chewing habits, and play preferences. Check our product descriptions for guidance on which toys are best for different types of dogs.
Ordering and Payment
How can I place an order?
Simply add the desired products to your cart and follow the checkout process. You can pay using various methods including credit card, PayPal, or Apple Pay.
Can I change or cancel my order after placing it?
You can change or cancel your order within 24 hours of placement by contacting our customer service.
Shipping
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $30 within the United States.
How long does shipping take?
Standard shipping takes 3-5 business days. Expedited shipping options are available at checkout.
Do you ship internationally?
Currently, we ship only within the United States, but we plan to expand our shipping options in the future.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging.
How do I return a product?
Contact our customer service for a return authorization and instructions on how to send your item back.
Customer Support
How can I contact you if I have questions?
You can reach us via email at info@playfulpup.shop if you have any questions